Food Runner

As a Food Runner for Rosa's Thai, you will support the front-of-house team by ensuring that food is delivered from the kitchen to guests promptly, accurately, and professionally. The role is essential in maintaining smooth restaurant operations, ensuring food presentation standards, and delivering a welcoming and memorable dining experience in line with Rosa’s Thai brand standards.

 

Responsibilities:

• Deliver food from the kitchen to the correct tables promptly and accurately.
• Ensure dishes are presented according to Rosa’s Thai presentation and quality standards.
• Check orders for accuracy, completeness, and special dietary requirements before delivery.
• Maintain a friendly, professional, and approachable manner when interacting with guests.
• Respond courteously to basic guest enquiries and direct more complex requests to the appropriate team member.
• Work closely with waiters, hosts, kitchen staff, and restaurant management to ensure efficient service.
• Support the service team during busy periods to maintain smooth table service.
• Communicate clearly when orders are ready, delivered, or require attention.
• Follow all food safety, hygiene, and workplace safety procedures.
• Maintain clean and organised service stations, pass areas, and designated workspaces.
• Clear used plates and glassware when required and assist with resetting tables.
• Handle crockery, cutlery, trays, and equipment safely.
• Report spills, hazards, damaged equipment, or food quality concerns immediately.
• Attend pre-service briefings and complete assigned opening, service, and closing duties.
• Follow company policies, standard operating procedures, and uniform and grooming standards.

• Previous experience in a restaurant, hospitality, or food service environment is desirable but not essential.
• A genuine interest in hospitality and delivering excellent guest service.
• Basic understanding of food hygiene and safe food handling.
• Good communication and teamwork skills.
• Ability to work efficiently in a fast-paced environment.
• Willingness to learn the menu, service procedures, and company standards.
• Flexibility to work shifts, including evenings, weekends, and public holidays, where required.
• Physical ability to stand and walk for extended periods and carry food trays safely, with reasonable adjustments where applicable.