Restaurant Hostess
Abu Dhabi, United Arab Emirates
Full timeOn-site
Job description
As a Restaurant Hostess, you will be the first point of contact for our valued guests, providing a warm and welcoming atmosphere. Your friendly demeanor, excellent communication skills, and attention to detail will create a positive and memorable dining experience for our customers. You will be responsible for greeting and seating guests, managing reservations, and assisting with various front-of-house tasks to ensure efficient and smooth restaurant operations.
Responsibilities:
- Greet guests with a warm and friendly demeanor as they arrive at the restaurant.
- Manage the seating of guests, considering reservation preferences and table availability.
- Receive and manage reservations via phone, email, or in-person, ensuring accurate booking information.
- Provide excellent customer service by assisting guests with inquiries, offering menu recommendations, and accommodating special requests.
- Maintain the cleanliness and tidiness of the waiting area and host stand.
- Keep informational materials, such as menus and promotional materials, readily available for guests.
- Develop a comprehensive understanding of the restaurant's menu, including all sushi dishes and other offerings.
- Be well-informed about ingredients, preparation methods, and potential allergens to assist guests effectively.
- Communicate with the service team to ensure a smooth flow of guests and efficient table turnover.
- Coordinate with the service team to ensure that each step of the sequence is followed efficiently
- Reach out to guests with reservation reminders before their scheduled visit.
- Follow up with guests after their dining experience to gather feedback and express gratitude for their patronage.
- Handle guest concerns or complaints with diplomacy and a customer-centric approach.
- Handle cash transactions for guest payments accurately and securely.
- Process credit card transactions and provide guests with receipts.
- Assist in maintaining the overall cleanliness and presentation of the dining area, ensuring it is welcoming and attractive.
Qualifications:
- Customer Service Skills: Excellent interpersonal skills with a friendly and approachable attitude.
- Communication Skills: Strong verbal communication skills and ability to convey information clearly and courteously.
- Organizational Skills: Ability to manage reservations and guest flow effectively in a fast-paced environment.
- Problem-Solving: Quick thinking and ability to handle guest concerns calmly and efficiently.
- Multitasking: Capacity to handle multiple tasks and prioritize responsibilities effectively.
- Appearance: Presentable and professional appearance in adherence to the restaurant's dress code.
- Flexibility: Willingness to work evenings, weekends, and holidays based on restaurant needs.
- Previous Experience (preferred): Experience as a hostess or in a customer service role is desirable.